Отель Ситара
Payment and refund procedure
You can make an online booking in the following way:

Bank card on the hotel website using the online-booking service
For payment (input Your card details) You will be redirected to the payment gateway of SBERBANK. Connection to the payment gateway and information transfer is carried out in a secure mode using the SSL encryption Protocol. If Your Bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by Sberbank. The entered information will not be provided to third parties except as provided by the legislation of the Russian Federation. Payments by Bank cards are carried out in strict accordance with the requirements of payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.
Transfer to the hotel account. for Legal clients.

Amount of payment:
100% of the cost of living;

Payment term:
For online reservations, payment must be made within 15 minutes of booking.
Payment is considered to be the receipt of funds to the hotel account.
If no payment is made, the reservation will be automatically cancelled.

Personal data protection
By making a reservation and/or payment, the client agrees, in accordance with article 7 and paragraph 3 of the Federal law of 27.07.2006 №152-FL "On personal data", in order to ensure compliance with laws and other regulatory legal acts and submission of the hotel statutory reporting in respect of individuals in the FMS of Russia, automated, as well as without the use of automation processing of his personal data (surname, name, patronymic; sex, age; date and place of birth; passport data).; address of registration at the place of residence and address of actual residence; phone number (home, mobile), payment card number).

Refund policy
In accordance with the Law on consumer Protection of 02.07.1992 №2300-1, the client has the right to partially or completely abandon the pre-paid service within the prescribed period:
1. When booking a stay at the "Return rate" and payment of one night stay, the reservation can be cancelled without any penalties not less than 72 hours before the specified check-in time during High season (1 may – 31 July), and not less than 24 hours prior to arrival in other seasons.
2. If cancelled less than 72 hours before the stated check-in time or in case of no-show without notice, the Hotel reserves the right to charge one night's stay.
3. When booking a "non-Refundable rate", the Hotel has the right to withhold the full amount of payment, regardless of the terms of cancellation.
4. The client has the right to make any available changes (changes in dates of stay, number of people, adding additional services, etc.).) to your reservation without penalty at least 72 hours prior to the specified time of arrival.
5. Cancellations must be made by providing a written notice written in free form indicating the name, booking number, dates of stay, and must contain the reason for the cancellation. This notice will be sent to the email address info@sitara-hotel.
6. Refunds are made after receiving a written application from the client for a refund.
Refunds for reservations paid by credit card are made to the card used by the customer when paying. Refunds in cash or transfer to other details is not possible. The receipt of the returned funds to the client's current account depends on the specific Bank, but usually does not exceed 30 banking days. At the request of the client has the right to request a scan of the payment order with a note on the refund.
Contact us:

E-mail: info@sitara-hotel.ru
Phone: +7 (901) 808-54-60
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